The Conveyancing Shop complies with the Privacy Act in the way we collect, use and disclose personal information. This policy explains how we deal with your personal information.
What type of personal information do we collect?
The Conveyancing Shop collects personal information that is necessary to provide legal advice and services for our clients. The type of information we collect can include your name and address or other identifying information and, depending on the kind of work we are doing for you, details about you or property details, financial details and details about other parties involved in your transactions or matters.
How do we collect personal information?
We normally collect information directly from our clients or from their advisers such as accountants, financial planners and real estate agents.
How your personal information is managed?
We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
We do the maximum to keep your information safe but because the internet is not entirely secure we cannot guarantee the security of any information you transmit to us over the internet. This includes information sent by email or entered on our website. Once we receive your information, we will take reasonable steps to keep it secure.
We keep information in hard copy on our files, as well as on our computer system. Files are generally stored in hard copy for 7 years to meet legal compliance requirements and to provide future access to that information if our clients need it – but we do not guarantee that files or other personal information will always be available for that long.
How your personal information will be used?
We will use the personal information we collect to provide legal advice and perform legal services for our clients, for administrative and billing purposes, to meet our statutory and legal obligations AND for no other purpose.
Will my personal information be disclosed to a third party?
Personal information we collect from our clients is kept confidential but will be used and disclosed to others where necessary in the course of providing legal services to our clients for the purposes for which it is collected. For example, in a property transaction, we may need to disclose your personal information to a real estate agent, to the buyer or seller’s solicitor, to your bank or to your accountant or financial adviser.
Other than for the purposes of the legal matter in which you are involved, we will not disclose your personal information without first obtaining your consent unless we are required to do so by law or it is reasonably necessary for the purposes of performing our legal services for our client. Where possible, we will take reasonable steps to ensure that any personal information disclosed to a third party is protected by that party in accordance with the Privacy Act and that your consent to the disclosure is approved.
How can you access your personal information?
You can ask for access to your personal information we hold, except in circumstances where access may be denied under the Privacy Act or other law.
Examples of these circumstances are:
- where providing access will pose an unreasonable impact on the privacy of another individual;
- where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice an investigation of possible unlawful activity, prejudice enforcement of laws; or
- where denying access is authorised by law
How can you correct your personal information?
If you believe that the personal information we hold about is inaccurate, incomplete or not up-to-date please let us know. If we agree with you, we will correct the information. If we do not agree with you, we will place a statement of what you allege is correct where that information is kept and accessed.
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